MR Consulting Design Services
Our breadth of IT experience includes the design, implementation and improvement of the business processes that support and enable Federal agencies to design, develop and field operational capabilities that better serve the needs of their customers. There is an old saying that it is not what you do but how you do it that is most important. We can help you do what you do better by improving how you do it.
Agile Transformation
We help Federal agencies transform their organizations’ form or nature into one that is able to embrace and thrive in a flexible, collaborative, self-organizing, and fast changing environment. This involves fundamentally changing how leaders and staff envision working and has ripple effects through all business processes. This process involves training and iterative change over time.
Business Process Analysis and Redesign
We help Federal agencies map existing processes, identify bottlenecks and target areas for improvement to address business challenges, achieve greater efficiencies, reduce costs and sharpen management oversight.
Customer Experience
We help Federal discover the holistic experience that their customers have with their business. Understanding what is most important to your customers allows agencies to not only improve the delivery of services but also what services that they provide and how they communicate with customers.
Stakeholder Engagement
We help Federal agencies develop communication strategies to engage stakeholders and obtain buy-in and positive feedback for IT projects. We work with agencies to define a comprehensive list of stakeholders, define which stakeholders are key, tailor communications to different groups of stakeholders and provide opportunities for stakeholders to provide feedback on issues that are important to them. We synthesize and operationalize feedback and use it to target improvements to not only how agencies communicate to stakeholders but also to the projects that agencies are developing to serve stakeholders.
Strategic Communications
We help Federal agencies develop focused and targeted communications campaigns to help shape perception and opinion and drive stakeholders toward an intended outcome or goal.